Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zeroPlusy: "The crew was very lazy and not professional"Minusy: "Don't stop demanding from the crew"Plusy: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."Plusy: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."Minusy: "Need more leg room. Cramped for 8 hours is not a good thing"Plusy: "The crew was very accommodating"Minusy: "Entertainment system was old and with few choices"Plusy: "Great organization, very efficient"Minusy: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."Plusy: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"Minusy: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"Plusy: "Seats very comfortable; real feather pillow! Everything was on time."Minusy: "Breakfast consisted only of sweet items -- I didn't touch it."Plusy: "Food"Minusy: "Everything was great"Plusy: "Flight share with another airline so we couldn’t book our seats in advance."Minusy: "Space is cramped. Very professional and courteous crew."Minusy: "first baggage should be free.....as people travel with 15-20kg hand luggage"Plusy: "Entertainment"Minusy: "I would have liked a better selection of movies and TV series and games"Plusy: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."Plusy: "Service and food where good."Minusy: "Sound only came out of one side of head phones, tried multiple sets."Plusy: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."Minusy: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."Minusy: "It was a 2 hour 40 minute flight. No entertainment."Plusy: "Great service; Very comfortable lie flat beds with lots of leg room"Plusy: "Flight was exactly on time as described. Crew was friendly"Plusy: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"Minusy: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."Plusy: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."Plusy: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."Minusy: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."Plusy: "On time departure; easy flight; seating was spacious"Minusy: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"Plusy: "No assists"Minusy: "Poor service"Plusy: "On time departure. Nice crew Meals were fine for airline food. Would take again."Minusy: "Tight connection on Zurich."Minusy: "Flight cancelled so I didn't like it at all"Plusy: "On time"Minusy: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."Plusy: "When we landed"Minusy: "Everything else..."Minusy: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."Plusy: "Your crew is amazing."Plusy: "I liked the comfort of the aircraft and entertainment"Minusy: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"Plusy: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"Minusy: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."Plusy: "Friendly and professional crew, good movie selection"Minusy: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."Plusy: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."Minusy: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."Minusy: "A gap between flights for 20 hours"Plusy: "The ambient being so relaxing felt asleep all the way to Zurich."Minusy: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("Plusy: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."Minusy: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."Plusy: "Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well."Minusy: "I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip."Minusy: "Checking in we had a nasty representative, but other than that, all was well"Plusy: "So far so good"Minusy: "So good"Plusy: "Staff was friendly and accommodations were nice"Minusy: "Delayed flight and lost my luggage..."Plusy: "that they had new movies"Minusy: "the leg space is non existent, few of the seat dont even recline meanwhile some recline more than normal"Minusy: "Through no fault of the airline, there was a strong thunderstorm that delayed our flight. Little information was provided about the situation. It was obvious that we could not fly in the storm, but we were not informed about the likely departure time. The reason I gave a poor ranking is that my suitcase/pack must have been left out in the downpour on the top of the pile so all of my clothes were extremely wet when I reached Boston. The bag itself was wet so it was not a case of something leaking in the bag. I have had to wash all of the clothes and iron them."Plusy: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."Minusy: "Cramped seating."Plusy: "There was no food"Minusy: "Cramped seating"Enjoyed the "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."Minusy: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"Minusy: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"Plusy: "Every thing"Minusy: "Nothing"Plusy: "Very comfortable journey, leaving on time, arriving on time"Minusy: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"Plusy: "Lost my luggage"Minusy: "Not loosing my suitcase!"Plusy: "Efficient timely."Plusy: "Clean, safe short flights"Minusy: "The 30 minute layover was close"Plusy: "Nothing at all."Minusy: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."Plusy: "Not much."Minusy: "Baggage fees and unclear policy during booking with Kayak."Minusy: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"Plusy: "I liked the abundant choices for entertainment and the comfortable seating."Minusy: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."Plusy: "Liked all except the food"Minusy: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"Plusy: "Almost every thing was very good"Minusy: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."Plusy: "Plane was very clean and drink service was frequent."Minusy: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."Plusy: "Everything was good"Minusy: "Red uniforms are ok but red tights awful"Plusy: "On time"Minusy: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"Minusy: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."Plusy: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"Plusy: "Very friendly staff"Minusy: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."Plusy: "Everything was at the good level. Professional people to work with."Minusy: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"Minusy: "Hot meal was awful"Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("Plusy: "Flt was great - service was great"Plusy: "Very nice crew."Minusy: "Buses to aircrafts. No snack on short flights."Plusy: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."Plusy: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our hour flight."Plusy: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."Minusy: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."Plusy: "Wonderful flight attendant. (I think his name was Stephen?)"Minusy: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."Minusy: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."Plusy: "Left on time - arrived early"Minusy: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."Plusy: "Staff was nice."Minusy: "flight was late."Plusy: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"Plusy: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"Minusy: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."Plusy: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."Plusy: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."Minusy: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."Plusy: "Excellent crew and service!"Plusy: "Flight attendance were amazing Smooth flight Comfortable seats"Minusy: "Boarding was very unorganized"Plusy: "I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport."Minusy: "I had no notification about luggage fee in airport upon registration."Plusy: "best blanket any business class."Minusy: "Did not make this connecton, was directed to Frankfurt"Plusy: "Flight was on time, stewardesses were kind and helpful, food was good, entertainment selections great, plenty of legroom for 6'1"/ 185cm."Minusy: "smallish baggage storage"Plusy: "Airplane was clean. We traveled safe."Minusy: "They ran out of food options by the time they got to us. The arm rest didn't work. It was broken. No solutions were found to resolve the problem."Plusy: "I like to increase the check-in weight from 23kg to 30kg like Turkish airlines."Minusy: "The repeated questions from the check-in why i have at the same time shenghen visa and residence permit."Plusy: "the best flight i ever had"Plusy: "Food, chef and crew were great. Vienna Cafe in the clouds"Minusy: "Well, comfort is sometimes defined by aircraft model, but it looks like this one Boeing tried hard to put everything touch controlled in here with very very bad result. Entertainment not working, movies jumping back and forward on its own. Even chair had touch controls which worked every 10th try. Aaa. I forgot to mention it was business class ;("Obsługa miła i pomocna, jedzenie bardzo miła i pomocna, jedzenie bardzo booked round trip from SFO to HAM. In general all went well, but checking in for the last leg, from Frankfurt to sfo, wasn’t possible in advance online, for unclear reasons. The gate agent at HAM was also unable to do this for us, such that we had to speak at the gate in Frankfurt to try to get seats and boarding cards. This was of course a source of unnecessary stress…Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the was chaotic since they were short staffed. Staff had to board a different flight before boarding our flight, which made our take off late. However the captain made up most of the time in flight. The steward and stewardesses were outstanding, friendly and helpful. The airline also helped us with the transfer. I’m not sure we would have made it in time by plane felt brand new. Crew was friendly and nice. And it was non-stop to San Diego!Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple crew is really friendlyPlusy: "Ogólnie ok"Minusy: "Boarding"Plusy: "Obsługa"Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"Minusy: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."Plusy: "Załoga na poziomie"Minusy: "Wygodniejsze fotele"Plusy: "Dobre śniadanie i zaloga"Minusy: "wygodniejsze fotele"Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"Minusy: "Wygodniejsze fotele"Plusy: "Dobra i miła obsługa; niezłe jedzenie."Minusy: "Wygodniejsze fotele"Plusy: "Very nice new clean airplane (beautiful), excellent crew"Minusy: "Lufthansa may consider reworking the boarding area"Plusy: "Everything"Minusy: "Nothing"Minusy: "Komfort siedzeń w klasie Premium Economy"Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."Plusy: "Great staff. Impeccable service. Nice flight."Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."Minusy: "Flight was late due to inadequate staffing - one pilot was missing."Plusy: "Lufthansa is always high quality"Minusy: "I dislike how one must stow the entertainment system so early before landing"Plusy: "I liked size of the lavatory ,food"Minusy: "I didn’t like selection of movies and seat wasn’t that comfortable"Plusy: "Delicious chicken, Creamed spinach and roasted potatoes on return trip. Great selection of movies"Minusy: "“Pizza” on the return flight."Plusy: "The amenities, even in Economy, were excellent. Plenty of good food and drink...included. On time departure/arrival."Minusy: "Our original seats, which we pre-selected for a $45 per seat fee, were changed, without notifying us. Fortunately, I discovered this and was able to get similar seats by calling customer service. I was told we qualified for at least a partial refund..we'll see if this happens."Plusy: "Comfortable with good food, drink, entertainment and service. Flight left on time."Minusy: "NA"Plusy: "Everything worked very well."Plusy: "N/A"Minusy: "It didn't happen"Minusy: "Opóźnienie lotu"Plusy: "Obsługa i jedzenie"Minusy: "Nic"Plusy: "loved the candy given to us when we left the plane"Minusy: "Too many announcements"Plusy: "Quiet comfortable flight"Minusy: "Unorganized biarding and no labeling on hallway what direction to take."Plusy: "Punktualność i obsługa stewardess"Plusy: "Punktualność punktualność obsługa stewardes"Minusy: "Źle działające monitory"Plusy: "Nothing."Minusy: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."Plusy: "Komfort lotu i bezpieczenstwo"Plusy: "New plane. Very nice."Minusy: "not much."Plusy: "Great service and food."Minusy: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."Plusy: "The flight attendants were attentive and happy to be of service. The pasta meal was good (it was nice that it came complete with mushrooms), and the flight attendants would gladly provide refills for drinks."Minusy: "I didn't realize my seat had very limited recline. That ought to be shown in the seating map when you select your seats. Most airlines do advise of that in the map. This was a major setback in my attempts to take a nap."Plusy: "Flew business class. Service and food were excellent!"Plusy: "Bardzo słaby lot w każdym aspekcie"Minusy: "Oóźniony, zmieniony gate w Monachium,"Minusy: "Flight was late leaving Munich and it caused me to miss my connection. And just my luck my rebooking was hours delayed."Minusy: "Short flight so no entertainment provided or needed."Plusy: "Very friendly stewards, great in lounge boarding for Gold members, great to have sparkling wine as a choice for economy too!"Minusy: "Tiny chairs, tiny leg room, crappy airplane food"